Frequently Asked Questions
How long does shipping take?
You will receive your order within a total of 7 to 14 business days.
Can the lamps be customized?
Yes, most of our lamps can be customized even from a single unit (such as cord length, color temperature, etc.). Contact us at contact@focolumina.com for assistance.
How can I track my order?
After your purchase, you will receive an email with tracking information, including the tracking number and order number.
You can track your order through the Track My Order page. Simply enter your tracking number in the portal to see the status of your order.
Where are your products manufactured?
Our products are designed globally and manufactured in Asia. We carefully select our manufacturing partners to ensure high-quality products with excellent value.
What do I do if my item arrives damaged?
Contact us ( contact@focolumina.com ) within 48 hours of delivery with photos of the product and packaging. We will arrange a free replacement immediately.
What is the warranty period?
Yes, all our lamps have a one-year warranty (bulbs not included).
